All orders are normally processed and shipped from our site within 7 business days after the payment is received, as our moccasins are made by order, specially for each customer. In periods of a high volume of sales, production might take a few days longer. If orders are cancelled after 2 business days of placing the order, when items are already in production and before being shipped, we might keep the shipping costs to compensate for the item that we'll keep in stock.

The deliveries are made by our partners such as UPS, FedEx, DHL, China Post, USPS, DPD, Maerks, Nippon Express, Ryder System, TNT, Expeditors International, Panalpina or Exel. As soon as your order leaves our warehouse, you will receive a shipping confirmation email with the carrier website including the order tracking number to follow the progress of your delivery.

Deliveries are carried out Monday to Friday during business hours. You can check the expected delivery date and any updates about the status of the delivery, through the tracking number. If the carrier is not able to deliver at the first attempt, you will be contacted by the transporter service or our Customer team to agree with a new date and time for delivery. In the case of DPD transport service, when the first delivery attempt fails the order will be delivered at a drop point nearby your shipping address. Orders not delivered and not accepted by the customer will return to our warehouse and the customer will be responsible for all transport costs of shipping and return, as well as any custom duties, in case the shipping address is outside the European Union.

We has no control over the charges, and can not tell what the cost will be, as customs policies and import duties may vary from country to country.

Please note that customers take full liability for all postal charges, return shipments costs, customs charges and handling fees even if they refuse to accept a parcel due to import duties or taxes.